Student FAQs

What is Yoga?

Yoga is a philosophy combining physical, mental, and spiritual practices aiming to transform the body and mind. The word itself is Sanskrit (an ancient scholarly language of Hinduism) meaning ‘to bind’ and is often interpreted as ‘union’. Yoga is generally the combination of a series of postures and breathing exercises practiced to achieve greater control over the mind and body.

What is a Yoga Student?

Anyone who wishes to practice yoga may do so within whatever limits they can, or want to reach.

There is no fixed definition of what a yoga student is, because yoga practice strives to never discriminate against factors like age, experience, or skill level. The very basis of yoga is one that maintains an inclusivity of everyone.

Simply having an open mind and being honest with yourself can go a long way to beginning - and maintaining - a yoga journey.

What is a Yoga Teacher?

A Yoga Teacher is someone who has committed themselves to sharing the practice of yoga which incorporates physical, mental, and spiritual disciplines.

A teacher is there to facilitate a student’s progression through their own individual practice and development. They guide them towards achieving a greater sense of balance between the mind and body, enabling them to experience the many benefits that yoga brings.

Who are Muuyu’s Teachers?

Muuyu’s Yoga Teachers are fully certified, insured, and experienced instructors from all over the world, with specializations in diverse and wide-ranging yoga styles. Bikram, Vinyasa, Hatha and many other variations of yoga practice are offered by our excellent teachers.

At Muuyu, we strive to create an open and supportive community with some of the best teachers from across the globe who want to share their knowledge and skills with students they would otherwise never get to meet and teach.

With our interactive technology, Muuyu’s teachers are able to maintain their high-quality standard of practice during our live, online classes.

What device can I use for Muuyu?

Muuyu will work on any laptop, desktop computer, or television that has a built-in webcam or an external camera attached to it. For now, Muuyu is not supported on portable devices like iPads, tablets, and smart phones as they can not install plugins.

Our system works with Mac OS and Windows operating systems and for the smoothest experience, we recommend using the Google Chrome browser but others work fine too.

How do I install the Muuyu plugin?

The Muuyu plugin is a simple addition to our software that lets us optimize our platform for you and your interactive experience. It must be installed for our classes to work on your device, but the good news is, it’s really simple to do!

Just click on Check My Device and it’s done in a matter of moments - quick and painless :) Before you take your first class on Muuyu, please remember to click this button and get the plugin installed - it’s super important.

Depending on your browser and device, it could be downloaded to your desktop or downloads folder. Open the plugin file that appears and click to install. If you need to search for the file on your device, it will be called Muuyu.dmg (for Mac users) or Muuyu.exe (for PC users).

How do I prevent my screen from dimming during class?

If you have a Mac, click on the Apple icon on the top left hand side of your screen. Go to system preferences and then energy saver with the lightbulb icon. Here you have the option to adjust the settings to decide when your laptop goes to the sleep mode.

An app called Caffeine is available to download for Mac users also. It is a small program that installs a coffee cup icon in the right-hand side of your menu bar. Click the icon to prevent your Mac from automatically going to sleep, dimming the screen, or starting screen savers. Click it again to go back to the original settings.

If you have a PC, go to your computer’s Control Panel. Click on Hardware and Sound, then on Power Options, and finally Edit Plan Settings. You can then choose from a list of options for when you want to let your screen dim.

How do I connect my laptop to my TV?

Using a TV screen is a great way to optimize your view of the teacher. In setting up your space for practice, you can easily utilize this option by connecting a HDMI cable from your laptop to the back of your TV. You can then use the built-in webcam on your laptop and place it beside your TV or opt for an external USB camera that you place at the top of the television itself.

How do I mute my microphone?

During class we recommend that students mute their own microphones so that any background noise or feedback will not disturb the teacher or others in the class. Click on the microphone icon at the bottom, left-hand side of your screen - it is the second one from the left.

What is the Check My Device button?

The Check My Device button is an important step in making sure the device you are using - laptop, desktop, or TV - is ready to run Muuyu’s live yoga classes. Clicking this button lets us do all the work for you in testing your camera, sound, and internet.

For your first time to Muuyu, this button is really important as it downloads the Muuyu plugin for you.

You should click this button before every class to prevent problems with internet speed or equipment, especially if you change the location of where you normally practice with Muuyu.

If you haven’t done a device check in over three days, the button will show up yellow to remind you. After seven days without checking your device, the button will be red.

Do I have to use an external camera?

There’s no requirement to have an external camera to enjoy live classes on Muuyu - the built-in webcam on your laptop or desktop computer will work perfectly fine. It can however, greatly enhance your view of the class especially when using a television screen. We recommend one called the Logitech HD Pro Webcam C920 which is readily available to purchase from retailers.

What internet speed do I need?

Megabits per second (mbps) describes the rate that any data is transferred to your device. Muuyu requires a minimum 0.75 mbps upload speed but the ideal is a bit higher at 1 mbps. The best download speed is about 2 mbps. To know if your internet is fast enough to use Muuyu well, clicking on Check My Device will test it for you. You can also test your broadband speed by visiting speedtest.net and click ‘Begin Test’.

If the Device Check tells you your internet speed is low, changing the location of your device - even very slightly - can solve this problem.

What do I do if my video or sound cuts out?

Don’t panic... things are live so this may happen at some stage during one of your Muuyu classes. A very easy solution that can fix a cut out in your picture or audio is to simply refresh/reload your page.

The settings button in the on screen features also lets you double-check that your camera or mic is correctly set up. Changing the location of your device slightly and re-clicking the Check My Device button can help if there is an internet connection problem.

A help button is also available on the bottom, right-hand corner of your screen. Please use this to chat with us directly and we can help you straight away.

What if I have an injury or illness?

Please tell your teacher about any injuries before beginning a class on Muuyu and arriving to class early lets you do that. We encourage you to do this if it applies to you as we want you to have a safe and enjoyable practice!

You can also request a class from a teacher if you’d like to receive a specifically targeted practice on one area or would like a one-on-one session. It is a good idea to seek the opinion of a doctor if you are recently returning from a serious injury or illness and/or are currently suffering with one.

If I cancel a class, will I be charged?

Our 24 hour cancellation policy means that if you need to cancel a class within 24 hours of the class start time, then you unfortunately do not get a refund. If however, you want to cancel a class more than 24 hours before it is due to start, you do get a full refund which will be given to you through whichever method of payment you used at the time of booking. For example, if you booked the class using your Muuyu Wallet, the refund after cancellation will be put back into your Muuyu Wallet.

What happens if a teacher cancels a class?

If a teacher cancels one of their classes, every student who was due to take that class will always get a full refund through whichever payment method they used when booking.

Will I be reminded about my upcoming classes?

We know you have a lot on your mind, so we wouldn’t like you to forget about us at Muuyu! We will send you an email reminder 24 hours before your class is due to start. For an even more convenient method, let us know your mobile or cellphone number in your profile details so we can send you a text message reminder free of charge, 2 hours before the class starts.

Are classes shown according to my timezone?

Yes. Whenever you browse through Muuyu’s classes, the time details that show up are always adjusted to your own time zone. Even if the teacher is based in Europe and you are in the U.S., the class that they have listed on Muuyu will appear at the time you will take it according to their location. Pretty cool, huh?

When you receive email and SMS reminders coming up to your class, the same idea applies. There is no need to work out time differences and zones - the figure that is shown for you is adapted to your location.

Will I be charged for a class that I can’t do because my audio and video cut out completely?

In the case of not being able to complete a class because of audio or video failure - either due to the teacher’s connection or yours - we will give you a full refund or compensation (i.e. a free spot to use for later).

However, please let us know that this has happened and you had to drop out of your class, otherwise we can’t give any refund or help fix the problem. Let us know through contact@muuyu.com.

How do I pay for a class?

There are three ways to pay for an online yoga class on Muuyu and they will appear on screen in a popup whenever you click the Book button on a class. We recommend using your Muuyu Wallet which takes just two clicks and you’re done! Super quick :) You can fill your wallet any time you like in three different amounts so that you don’t have to use your credit card every time you book.

You can also use free spots as payment for booking a class to get it for free. If you don’t have free spots you can fill your wallet or invite friends to Muuyu to get some.

Lastly, paying for a class can also be done using a credit card, debit card, or Paypal account.

How do I contact a teacher?

If you would like to get in touch with one of our Muuyu teachers, visit their profile and click on Request a Live Class.

What if I need to ask my teacher anything during class?

We ask that students remember to mute their microphone during class so that the teacher and other students are not disturbed. However, if at any point you feel that you would really like the advice of a teacher about your practice or their technique, please do so by clicking again on the mic button on screen so you can ask your question.

Can other students see me during class?

No. Only your teacher can see you during your practice so things are always private. Students can hear one another at the very start of class until they mute their microphones.

Am I recorded during classes on Muuyu?

Absolutely not. We never record students during their practice and we don’t ever intend to. Your yoga practice is personal and private to you and the space you choose to do it in. Only your teacher can see you so that they can give feedback through corrections or encouragement.

What should I expect during my live yoga class on Muuyu?

Expect to take a little time to get used to the setup process for doing classes from your space - sometimes it might take a little rearranging so that your device and mat are in the best place. Might be a good excuse for a spring clean ;)

Sometimes your audio or video might skip a little, but that’s normal if your internet connection is not as fast as it could be. Continue your practice unless you cut out completely.

Remember that you don’t always need to look at your screen during a posture - we know the temptation is there. But sometimes it can be awkward to do so and we don’t recommend straining to look at your device. Our Muuyu teachers are experienced in giving comprehensive audio instruction so you don’t need to rely on a visual cue at all times.

And expect some great interactive practice of course!

Teacher FAQs

How do I become a Muuyu teacher?

Our teachers on Muuyu are fully certified, insured, and experienced instructors from all over the world, with specializations in diverse and wide-ranging yoga styles. If are new to Muuyu and are interested in our platform, please don’t hesitate to sign up and check things out for yourself.

In order to begin teaching with us however, we have an approval process in place that requires each new instructor joining our service to:

1. Do a training session with our Director of Teacher Training, Bill, who will guide you on using Muuyu’s features and how to get the best out of the platform, and

2. Teaching a test class to members of the Muuyu team so that can iron out any bumps in communication or connections.

Please be aware that it is only after these two elements have been completed that a new teacher may begin to list their classes on Muuyu. We want to make sure each teacher is comfortable and well prepared using the platform while also maintaining the highest possible standards for our customers. If you have any further questions please get in touch with our Teacher Manager, Kasia, at any stage.

We look forward to seeing you!

What device can I use for Muuyu?

Muuyu will work on any laptop, desktop computer, or television that has a built-in webcam or an external camera attached to it. For now, Muuyu is not supported on portable devices like iPads, tablets, and smart phones as they can not install plugins.

Our system works with Mac OS and Windows operating systems and for the smoothest experience, we recommend using the Google Chrome browser but others work fine too.

How do I install the Muuyu plugin?

The Muuyu plugin is a simple addition to our software that lets us optimize our platform for you and your interactive experience. It must be installed on your device for you to teach your classes on Muuyu, but the good news is, it’s really simple to do!

Just click on Check My Device and it’s done in a matter of moments - quick and painless :) Before you teach your first class on Muuyu, please remember to click this button and get the plugin installed - it’s super important.

Depending on your browser and device, it could be downloaded to your desktop or downloads folder. Open the plugin file that appears and click to install. If you need to search for the file on your device, it will be called Muuyu.dmg (for Mac users) or Muuyu.exe (for PC users).

How do I prevent my screen from dimming during class?

If you have a Mac, click on the Apple icon on the top left hand side of your screen. Go to system preferences and then energy saver with the lightbulb icon. Here you have the option to adjust the settings to decide when your laptop goes to the sleep mode.

An app called Caffeine is available to download for Mac users also. It is a small program that installs a coffee cup icon in the right-hand side of your menu bar. Click the icon to prevent your Mac from automatically going to sleep, dimming the screen, or starting screen savers. Click it again to go back to the original settings.

If you have a PC, go to your computer’s Control Panel. Click on Hardware and Sound, then on Power Options, and finally Edit Plan Settings. You can then choose from a list of options for when you want to make your screen dim.

How do I connect my laptop to my TV?

Using a TV screen is a great way to optimize the way students see you and how you can view them to give feedback. In setting up your space for practice, you can easily utilize this option by connecting a HDMI cable from your laptop to the back of your TV. You can then use the built-in webcam on your laptop or opt for an external USB camera that you place at the top of the television itself.

What is the Check my Device button?

The Check My Device button is an important step in making sure the device you are using - laptop, desktop, or TV - is ready to show your online yoga class. Clicking this button lets us do all the work for you in testing your camera, sound, and internet.

For your first time to Muuyu, this button is really important as it downloads the Muuyu plugin for you.

You should click this button before every class to prevent problems with internet speed or equipment, especially if you change the location of where you normally teach using Muuyu.

If you haven’t done a device check in over three days, the button will show up yellow to remind you. After seven days without checking your device, the button will be red.

Should I use an external camera?

There’s no requirement to have an external camera to teach live classes on Muuyu - the built-in webcam on a laptop or desktop computer will work perfectly fine. However, an external camera will greatly enhance your students’ experience during class by improving the picture quality.

If you have any questions about investing in or using an external camera, Bill - our Director of Teacher Training - is always on hand to lend his support and answer any queries.

However, one product he does suggest is the Logitech HD Pro Webcam C920. To find out more on setup, get in touch with Bill

Should I use an external microphone?

Clear sound is a very important element when teaching on Muuyu, as students will rely on audio instruction during poses where they cannot look at the screen. An external microphone is not a prerequisite to teach live classes on Muuyu, however using one really does boost your capabilities during class. It lets you easily demonstrate postures, giving you more freedom to move while still being clearly heard by your students.

Contact our Director of Teacher Training, Bill, to find out what wireless microphones he recommends.

What internet speed do I need?

Megabits per second (mbps) describes the rate that any data is transferred to your device. Muuyu requires a minimum 0.75 mbps upload speed but the ideal is a bit higher at 1 mbps. The best download speed is about 2 mbps. To know if your internet is fast enough to use Muuyu well, clicking on Check my Device will test it for you. You can also test your broadband speed by visiting speedtest.net and click ‘Begin Test’.

If the Device Check tells you your internet speed is low, changing the location of your device - even very slightly - can solve this problem.

What do I do if my video or audio cuts out?

Don’t panic... things are live so this may happen at some stage during one of your Muuyu classes. A very easy solution that can fix a cut out in your picture or audio is to simply refresh/reload your page.

The settings button in the on screen features also lets you double-check that your camera or mic is correctly set up. Changing the location of your device slightly and re-clicking the Check my Device button can help if there is an internet connection problem.

A help button is also available on the bottom, right-hand corner of your screen. Please use this to chat with us directly and we can help you straight away.

What happens if I can’t do a class because of a complete cut out in audio or video?

If you cannot continue your class because of complete audio or video connection failure, please contact us straight away using our Help button at the bottom, right-hand corner of your screen. A member of the Muuyu team will be available immediately to handle your concerns.

For students who could not finish one of your classes because of a connection problem like this, we have a policy to issue full refunds or compensation (i.e. by giving a free spot).

Please always click on Check my Device before your class begins on Muuyu to test your internet and equipment to prevent a complete cutout from happening.

Will I be reminded about my upcoming classes?

Yes, we will send you an email reminder 24 hours before your class is due to start. For an even more convenient method, let us know your mobile or cellphone number in your profile details so we can send you a text message reminder free of charge, 2 hours before the class starts.

Are classes shown according to my timezone?

Yes. Whenever you add a class on Muuyu, the time details that show up are your own time zone. However, even if you are based in Europe and students in the U.S. are booking your classes, they will see it appear at the time they will take it according to your location. Pretty cool, huh?

It means that when adding a class, just be aware of your own time zone as the time for students will appear automatically adjusted to them when they are searching for and booking classes.

When you receive email and SMS reminders coming up to your class, the same idea applies. There is no need to work out time differences and zones - the figure that is shown for you is adapted to your location.

What happens if I need to cancel a class?

If you need to cancel a class, please be aware that you are responsible for ensuring a positive customer experience for everyone that has booked with you. This means for instance, that cancelling a class less than 24 hours before it is due to start is an approach we highly discourage. It creates disappointment and distrust in you and our service.

Any time you cancel a class, students will get a full refund and we adjust this automatically on our system.

Of course, a situation may occur where you have no other choice but to cancel a class at short notice (less than 24 hours before), but we sincerely hope you can avoid this as much as possible.

If you cancel more than three classes at short notice, please note we will freeze your profile and ability to list classes on Muuyu until a conversation takes place with our Teacher Manager, Kasia about resolving this issue.

If you have any questions about Muuyu’s cancellation policy, please don’t hesitate to get in touch through teachers@muuyu.com.

What happens if a student cancels my class?

In line with our cancellation policy, if a student cancels more than 24 hours in advance of the class start time, they will get a full refund. If they cancel within 24 hours of the class starting, they do not receive any refund.

Can teachers take classes?

Of course! Our platform is for you to use as you wish. A teacher has the same payment methods as a student so can use their Muuyu Wallet, Free Spots, or credit card as payment. Enjoy practicing with other teachers from around the world!

How many students per class?

Our standard group classes are made up of 12 spots (i.e. 12 students). We recommend setting a group class of 12 spots each time so that at least 2 free spots can easily be included. However we want to give our teachers freedom when arranging their classes so this is just a suggestion - the choice is yours!

How much do classes cost?

We want our teachers to use Muuyu to get more freedom in the way they can teach. A class price therefore is decided by you the teacher. It is set per class spot and the minimum price is $2.

What do I earn?

Teachers earn 70% of the total value of what is paid for the class by students. The remaining 30% is deducted by us in order to cover the transaction fees each time students pay for a class on Muuyu.

How does Muuyu pay me?

The earnings feature on your Dashboard tells you the exact details of your payment information. Clicking on the My Earnings button gives you a breakdown of what you are owed by Muuyu from classes already done as well as the overall total amount you have earned from teaching on our platform.

The figure that is owed to you from any class you teach will immediately appear on this page once the class has been completed. Payment for your classes will be made from Muuyu to your bank or Paypal account and you will be notified of the transaction.